With so much going on at The Commons Collective, you surely have some questions, right?

Read through our FAQ’s, and if you don’t find your answer there, we will get back to your query as soon as we can.

What are your opening hours?

Operating Hours: 
Thursday – Saturday: 12pm – 10pm
Sunday: 12pm – 5pm
Monday – Wednesday: Closed

How do I make a booking?

All bookings of up to 19 people can be made through SevenRooms on our website. Check out our What’s On page to see the different offers available at The Commons Collective!
If you have a group of 20 or more, please send through your enquiry to thecommons@thebiggroup.com.au and one of our team members will be in touch shortly.

 

How long is my booking?

Rosé Garden bookings have a duration of 2 hours to enjoy our A La Carte menu. We also have 3-hour and 4-hour packages available!

Beer Garden bookings have a duration of 3 hours.

Can I cancel or modify my booking? Will I be charged?

Cancellation policy for a la carte: 

For general bookings, you may modify or cancel your booking up until 48 hours before your reservation time through SevenRooms.

For any changes to your reservation within 48 hours of the booking time, kindly contact us at 03 8416 9710 or email thecommons@thebiggroup.com.au.

Please be advised a fee of $25pp will be incurred for groups of 12+ for full cancellations, no shows, or requests to reschedule the booking within 24 hours of the booking start time. Reasons relating to COVID-19 are subject to the same Cancellation Policy.

 

 

I have a prepaid booking. Can I get a refund?

Cancellation policy for prepaid bookings: 

For all pre-paid bookings: partial or full cancellations up to 48 hours of your booking start time will receive a refund in the form of an e-gift card. The e-gift card will have an expiry period of 36 months. Any cancellations within 48 hours will not be refundable and cannot be used as credit.

Please contact our Reservations Team at thecommons@thebiggroup.com.au for any changes regarding your booking. We require a request in writing 48 hours prior of your booking start time to issue a refund.

Reasons relating to COVID-19 are subject to the same Refund Policy.

Do you take walk ins? Is there a long wait time?

Yes, we do! The wait time for walk ins depends on the day. If you don’t want to risk it, please make a booking through our website.

What happens if it rains?

We know Melbourne weather can be unpredictable, so we try to have a wet-weather option indoors (pending availability). Please note, our Garden space is covered by an overarching marquee therefore you will be protected in the event of wet weather.

Can I bring my dog?

Absolutely, we love dogs! They are welcome to join our Garden bookings. We recommend the puppa-cino for our furry friends.

Can I sit inside/outside?

We will always do our best to accommodate requests to sit in a specific area of The Commons however we cannot promise this allocation.  Table allocations are subject to change due to Melbourne’s crazy weather.

Do you provide highchairs?

We have a limited number of highchairs available. Please aim to inform us of your request for a high chair prior to your reservation.
We are also more than happy for guests to bring their own.

Can I bring in a cake?

You are more than welcome to bring in a cake. We charge a cakeage fee of $3.50 per person if you would like our servers to cut and serve the cake for you. If you are happy to do this yourselves, no fee will be charged. We will provide plates and cutlery with no additional cost.